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Shipping & refund Policy

1. WHAT IS OUR PROCESS OF SHIPPING?

The Shipping process of grocideal.com deals with step to step procedural following of the steps. The customer can follow the order process since the beginning and take it up to the final process of order confirmation. Post which the customer through his/her dashboard can track the shipping process of their goods.

2. DO WE SHIP TO INTERNATIONAL LOCATIONS?

Presently, we are not shipping for any International Locations

3. HOW MUCH TIME DOES IT TAKE FOR AN ORDER TO BE DELIVERED?

The time required for an order to be delivered is 24-48 hours. Our endeavor is always to make the goods shipped at the right time to the customers. However owing to the technical hardships and route congestions delays are inevitable at times. But in those extreme cases too, we ensure that we are in constant communication with our customers.

4. WHAT ARE THE THINGS TO BE KEPT IN MIND WHILE RECEIVING MY PRODUCT?

On the successful placing of the order, the customer shall be informed via a message alert. In the message body customer shall also receive a unique OTP Delivery Code. This Delivery code customer has to keep it handy with him/her. At the time of the delivery person fetching the product at customer’s doorstep, the same Delivery code has to be put in the software displayed by the Delivery person. Upon Successful matching of the code, the items shall be delivered.

If in the event of the code being accidently deleted or misplaced by the customer, the same can be received by calling the customer no of Grocideal.com. We ensure 100% compliance in our shipping policies. Hence we make sure that no negligence or misplace of products takes place.

5. WHAT ARE THE SHIPPING CHARGES?

The shipping charges for orders above Rs 8000 Cart Value would be eligible a free delivery . For all orders below Rs 8000 Cart Value, the delivery charges shall be implied and would cost to Rs 250.

6. CAN YOU SHIP PRODUCTS TO A DIFFERENT ADDRESS, OTHER THAN THE ONE ALREADY LISTED IN MY PROFILE?

Yes, at the time of placing the order the customer can choose to share the exact delivery address he/she wishes to ship the products. For every order registered on the portal, the customer has the flexibility to write his personalized address where he wants the products to be delivered.

7. CAN I APPLY FOR A REFUND FOR MY PRODUCT?

Yes. Customers can opt for a refund for the product they have purchased. The return window will only be opened once the product is delivered. The user can visit his/her dashboard and opt for a refund option.

8. WHAT IS THE TIME LIMIT FOR APPLYING A REFUND?

The refund request should be made within 24hrs after the delivery of the product. Post which the refund option shall be exhausted.

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